Sethi B.V. CRM, Online Marketing Strategie, Social Media

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De dienstverlening van Sethi B.V. bestaat uit de volgende onderdelen:

- CRM Strategie bepaling

- CRM Quickscan

- CRM Pakketselectie   

- Social Media / Social CRM

- Social Marketing strategie

- Online Marketing  

- Implementatie trajecten   

- Verander trajecten (Verandermanagement)   

- Project Management (Prince2)   

- Marketing concepting

Sethi B.V. heeft in-house kennis en ervaring op het gebied van Oracle (Siebel), SAP en Microsoft. Daarbuiten kunnen wij uit onze pool voornamelijk kennis en ervaring leveren op het gebied van Salesforce.com, SugarCRM, SalesManager, Pivotal. Andere CRM applicaties op aanvraag. 

 
CRM Daily
CRM Daily
  • CRM Booming, Business Process Management Critical Too
    Considering the sheer spending on Customer Relationship Management software this year alone, it's clear that enterprises see the benefits of popular CRM platforms like Salesforce.com and Microsoft Dynamics CRM.

    According to a recent Gartner research report, global spending for all enterprise software (including CRM) will be $304 billion in 2013, with growth of 6.4 percent over 2012 spending. The market research firm said demand is being driven by strength in software suites offering customer relationship management, supply chain management, and social networking, as well as Web conferencing, and collaboration.

    Gartner predicts that CRM specifically will grow to be a $36.5 billion market by 2017. That's on a compound annual growth rate of 15.1 percent between 2012 and 2017, and is dramatically up from a Gartner forecast earlier this year of a $20.6 billion market by 2017.

    While those numbers are key to the CRM software makers, what's most important to customer service managers and sales directors is how to leverage the CRM platforms to really improve the customer experience in ways that boost customer satisfaction, sales and profitability. If you don't manage the customer experience well from a human resources front, all that spending could be in vain.

    Melding Business and Customer Strategies

    To learn more about how companies are using CRM software not only manage customer relationships, but also to shape the overall customer experience, we spoke with Colosa CEO Brian Reale. His company develops ProcessMaker and ProcessMapper -- open source software for Business Process Management, workflow management, and related analytics. His perspective reflects how CRM software can be used most effectively as part of a broader Business Process Management (BPM) approach.

    Reale describes Customer Experience Management as a classic example of a knowledge-worker discipline.

    "Today's knowledge worker needs the ability to quickly find and utilize customer information in order to deliver the...

  • Women's Rights, Wrongs: Hot Topic at Cannes Ad Fest
    Advertisers still debate the best ways to market to women. Media firms are still trying to find the ideal forums to entertain and inform this gender. And companies in these industries, like many others, have a lack of women in top positions.

    There are still controversial, even sexist, communications being produced, such as a recent JWT India print ad for Ford that caricatured Italy's former prime minister, Silvio Berlusconi, grinning at three young women bound and gagged in the back of a Ford Figo. And Swiffer just felt a big backlash when it re-imagined Rosie the Riveter, an icon for strong working women, out of the factory and back in her housekeeping role with a steam cleaner in her hands.

    How to address such problems is a hot topic at the Cannes Lions International Festival of Creativity, the ad world's trade show and awards event.

    Many large companies are using the festival as a forum to discuss how to bolster communications to and about women, as well as how to help them climb the corporate ranks.

    AOL held two events focused on women. On Sunday, it hosted a panel that looked at women's accomplishments and hurdles. Activist Gloria Steinem spoke. On Monday, it co-hosted with Omnicom Group, an advertising holding company, a panel about communicating with diverse consumer groups. A focus of that event was marketing to women.

    On Tuesday, AOL will announce an expansion of its Makers initiative, which uses video to tell the stories of famous women such as Hillary Rodham Clinton and Oprah Winfrey, as well as lesser-known female pioneers such as Barbara Burns, one of the first female coal miners.

    In February, AOL will host a women's empowerment conference in Southern California. Participants will include high-profile people who have been featured on Makers videos, including Facebook Chief Operating Officer Sheryl Sandberg and...

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